{"id":2050,"date":"2014-09-08T17:38:57","date_gmt":"2014-09-08T15:38:57","guid":{"rendered":"https:\/\/thinking.holistic-net.de\/?p=2050"},"modified":"2014-09-08T17:38:57","modified_gmt":"2014-09-08T15:38:57","slug":"support-bluten","status":"publish","type":"post","link":"https:\/\/thinking.holistic-net.de\/?p=2050&lang=de","title":{"rendered":"Support Bl\u00fcten"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft  wp-image-2051\" alt=\"support\" src=\"https:\/\/thinking.holistic-net.de\/wp-content\/uploads\/2014\/09\/support.png\" width=\"501\" height=\"261\" srcset=\"https:\/\/thinking.holistic-net.de\/wp-content\/uploads\/2014\/09\/support.png 716w, https:\/\/thinking.holistic-net.de\/wp-content\/uploads\/2014\/09\/support-600x312.png 600w, https:\/\/thinking.holistic-net.de\/wp-content\/uploads\/2014\/09\/support-500x260.png 500w\" sizes=\"auto, (max-width: 501px) 100vw, 501px\" \/>Support ist ein schwieriges Business. Auch f\u00fcr IBM. Seit einigen Wochen versuchen wir einen sog. PMR zum Abschlu\u00df zu bringen, bei dem es um Probleme im Customizing von IBM Connections 5.0 geht. Etliche Mails gingen zwischen meinen Kollegen und dem Support Center in der Guinness-Hauptstadt hin und her. Bislang leider ohne Erfolg. Nun kommt \u00fcberraschenderweise ein Email, das zum Feedback beim Chef auffordert. Ist das nun das Ende der fachlichen Kommunikation? Bei der Wahl zwischen Compliments und Concerns sehe ich uns leider noch auf der Seite &#8222;Concern&#8220;. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support ist ein schwieriges Business. Auch f\u00fcr IBM. Seit einigen Wochen versuchen wir einen sog. PMR zum Abschlu\u00df zu bringen, bei dem es um Probleme im Customizing von IBM Connections 5.0 geht. Etliche Mails gingen zwischen meinen Kollegen und dem &hellip; <a href=\"https:\/\/thinking.holistic-net.de\/?p=2050&#038;lang=de\">Weiterlesen <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[164],"tags":[192],"class_list":["post-2050","post","type-post","status-publish","format-standard","hentry","category-business","tag-support"],"_links":{"self":[{"href":"https:\/\/thinking.holistic-net.de\/index.php?rest_route=\/wp\/v2\/posts\/2050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thinking.holistic-net.de\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thinking.holistic-net.de\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thinking.holistic-net.de\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/thinking.holistic-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2050"}],"version-history":[{"count":2,"href":"https:\/\/thinking.holistic-net.de\/index.php?rest_route=\/wp\/v2\/posts\/2050\/revisions"}],"predecessor-version":[{"id":2053,"href":"https:\/\/thinking.holistic-net.de\/index.php?rest_route=\/wp\/v2\/posts\/2050\/revisions\/2053"}],"wp:attachment":[{"href":"https:\/\/thinking.holistic-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thinking.holistic-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thinking.holistic-net.de\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}